Guarantee & Return Policy

Guarantee

All our creations are guaranteed for a period of three years from the date of purchase. This exclusive warranty covers any manufacturing defects but does not apply to damages resulting from accidents, shocks, lack of care, or natural wear and tear over time.

In a spirit of excellence and attention to our customers, we offer an exclusive protection service for small mixed diamonds (up to 0.05 ct per stone): in case of a fall, we commit to replacing them free of charge.

To preserve the shine and longevity of your jewelry, we recommend an annual check-up by our experts. Any revision carried out during the warranty period extends the initial warranty by one year as well as the diamond replacement service.

Orders & Returns

Due to the exceptional nature of our creations, the majority of our pieces are made to order and customized. Therefore, in accordance with our General Terms and Conditions of Sale, these orders cannot be canceled, exchanged, or refunded. This policy particularly applies to engagement rings, wedding bands, as well as engraved or modified jewelry upon request.

However, exceptions may be considered for non-custom standard models. In this case, an exchange may be offered under certain conditions. To check your eligibility, we invite you to contact our Customer Service.

Right of Withdrawal

If you are a customer located in the European Union or the European Economic Area and you made your purchase through our website, you have a legal right of withdrawal of fourteen days from the physical receipt of your order.

To exercise this right, simply notify our Customer Service before the expiration of this period. They will provide you with the necessary instructions to proceed with the return of the product.

Please note that this right of withdrawal does not apply to custom creations, such as engagement rings and wedding bands, which cannot be canceled, exchanged, or refunded.